Block 2 — Terms and Conditions of Use · Seto Copilot
Courtesy translation. This English version is provided for convenience only. The Spanish version is the legally binding original; in case of any discrepancy, the Spanish version prevails (see the Language clause).
Provider: Paul Francisco López, doing business under the trade name "Seto Systems" ("Seto Copilot", "the Platform", "we", "us"). RUC (Ecuadorian taxpayer ID): 1723523682001 · Domicile: Quito, Ecuador. Contact: hola@setosystems.tech · Version: 1.0 · Effective as of: July 10, 2026.
1. Acceptance and Legal Capacity
1.1. These Terms and Conditions ("Terms") govern access to and use of the Seto Copilot platform ("Service"). By registering, checking the acceptance box, or using the Service, the user ("User", "Customer", "you") declares that they have read, understood and fully accepted these Terms, entering into a binding agreement pursuant to the Ley de Comercio Electrónico, Firmas Electrónicas y Mensajes de Datos (Electronic Commerce, Electronic Signatures and Data Messages Law).
1.2. The User declares that they are of legal age (18 years) and have full legal capacity to contract. If acting on behalf of a legal entity or a third party, the User declares that they have sufficient authority to bind it, and shall be personally and jointly and severally liable if they lack such authority.
1.3. If the User does not agree with these Terms, they must refrain from using the Service.
2. Definitions
For the purposes of these Terms:
- Service / Platform: the Seto Copilot software-as-a-service (SaaS) that connects the User's Odoo ERP with artificial intelligence assistants to operate through natural language.
- Account: the registration that enables the User's access to the Service.
- Odoo Connection: the data and credentials (URL, database, API key) through which the Service communicates with the User's Odoo instance.
- Connector / AI Assistant: the mechanism (OAuth or token) that allows a third-party AI assistant (e.g. Claude, ChatGPT) or the built-in assistant to operate on the Odoo Connection.
- Operation: each action executed by the AI on Odoo (query, creation, editing, deletion, validation, etc.).
- User Content: the data, records and information that the User processes through the Service, hosted on the User's own Odoo instance.
- LOPDP: Ley Orgánica de Protección de Datos Personales, Ecuador's Personal Data Protection Law.
3. Description of the Service
3.1. Seto Copilot makes it possible to connect one or more Odoo instances with AI assistants to execute ERP operations (inventory, sales/POS, accounting, purchasing, HR and other modules) through natural-language instructions, respecting the permissions of the Odoo user whose key is used.
3.2. The Service acts as a technical intermediary between the User's Odoo instance and the AI assistant. The Service does not host and does not own the User's operational data, which resides on the Odoo instance under the User's control.
3.3. The Service includes measurement features ("hours-saved report") whose results are reference estimates and do not constitute accounting, financial or labor advice.
3.4. AI can make mistakes. The User is solely responsible for reviewing and validating Operations before and after their execution. Write mode requests explicit confirmation before creating, modifying or deleting records; it is up to the User to grant or deny such confirmation.
4. Registration and Account
4.1. Access may require an invitation or registration. The User undertakes to provide truthful, complete and up-to-date information.
4.2. The User is responsible for the confidentiality of their credentials and for all activity carried out under their Account. The User must immediately report any unauthorized use to hola@setosystems.tech.
4.3. The Provider may suspend or cancel Accounts containing false or duplicate information or that violate these Terms.
5. License of Use
5.1. Subject to compliance with these Terms and payment of the applicable fees, the Provider grants the User a limited, non-exclusive, non-transferable, revocable and non-sublicensable license to use the Service in accordance with its intended purpose.
5.2. This license does not transfer any ownership right over the Service, its software, trademarks or documentation.
6. Acceptable and Prohibited Use
6.1. The User undertakes to use the Service lawfully and in accordance with these Terms. The following is prohibited, by way of illustration and not limitation: a) Using the Service for unlawful or fraudulent purposes or purposes that infringe third-party rights. b) Introducing malicious code, reverse engineering, decompiling or attempting to access the source code, except to the extent permitted by law. c) Breaching, circumventing or testing the security of the Service without written authorization. d) Using Odoo credentials for which the User does not have legitimate authorization. e) Connecting the Service to internal, private-network or infrastructure-metadata addresses that do not belong to a legitimate Odoo instance. f) Reselling, redistributing or commercially exploiting the Service outside the contracted Agency plan. g) Using the Service to process third-party data without a lawful basis under the LOPDP. h) Overloading or interfering with the Service's infrastructure.
6.2. Breach of this clause entitles the Provider to suspend or terminate the Service immediately, without prejudice to any applicable legal action.
7. Availability and Maintenance
7.1. The Provider will use commercially reasonable efforts to keep the Service available with an availability target of 99% monthly, except for scheduled maintenance and force majeure events.
7.2. The Provider may perform scheduled maintenance with reasonable advance notice whenever possible, and emergency maintenance without prior notice.
7.3. The Service depends on third parties (AI providers such as Anthropic/OpenAI/OpenRouter, the User's own Odoo instance, and payment gateways). The Provider is not liable for unavailability, changes or failures attributable to such third parties.
8. Processing of Personal Data (LOPDP)
8.1. The processing of personal data is governed by the Privacy Policy (available at https://app.setosystems.tech/legal) and by the LOPDP and its Regulations.
8.2. Roles. With respect to Account data (name, email, billing information), the Provider acts as data controller. With respect to User Content processed through the Service (data hosted on the User's Odoo instance, which may include personal data of the User's customers, suppliers or employees), the User is the data controller and the Provider acts as data processor, processing such data solely in accordance with the User's instructions and to provide the Service.
8.3. Lawful basis. The User declares that they have a valid lawful basis (consent, contractual relationship, legal obligation, legitimate interest or other) for the processing of the User Content.
8.4. Data subject rights. Data subjects may exercise their rights of access, rectification, updating, erasure, objection, portability and the right not to be subject to automated decisions, in accordance with the LOPDP, by writing to hola@setosystems.tech.
8.5. Security measures. The Provider applies reasonable technical and organizational measures: encryption at rest of Odoo keys (Fernet/AES), encrypted transmission (TLS), permission-based access control, instant access revocation and operation logging.
8.6. Sub-processors. The User authorizes the Provider to rely on technology providers (hosting, payment gateways, AI model providers) as sub-processors, with the Provider undertaking to require equivalent levels of protection from them. List of sub-processors: cloud infrastructure and hosting providers, payment gateways (Payphone and PayPal) and artificial-intelligence model providers (Anthropic and OpenAI).
8.7. International transfers. Some sub-processors may be located outside Ecuador. Such transfers will be carried out in accordance with the mechanisms provided for in the LOPDP.
8.8. Security breaches. In the event of a security breach affecting personal data, the Provider will provide notice within the timeframes and to the authority (Superintendencia de Protección de Datos Personales, Ecuador's Personal Data Protection Superintendency) and to the affected parties as provided in the LOPDP.
8.9. Content sent to AI providers. The User acknowledges that, in order to provide the Service, certain data from their Odoo records may be sent to the chosen AI assistant (the User's own or the built-in one) to process their instructions. The User is responsible for not including data that should not be processed through that channel.
9. Intellectual Property
9.1. The Service, its software, code, design, trademarks, logos ("Seto Copilot", "Seto Systems") and documentation are the exclusive property of the Provider or its licensors and are protected by intellectual property law.
9.2. User Content is and remains the property of the User. The User grants the Provider a limited license to process such Content for the sole purpose of providing the Service.
9.3. The User may submit comments or suggestions ("Feedback"); the Provider may use them freely without any obligation or compensation.
10. Payments and Billing
10.1. Plans and prices. Current plans and their prices are published at https://setosystems.tech. Current reference: Free (free of charge with limits), Pro ($49/month, 3 users included, +$10/additional user/month, unlimited Operations), Agency (from $30 per company/month, minimum 2 companies). Prices are stated in United States dollars (USD) and do not include applicable taxes.
10.2. Subscription and renewal. Paid subscriptions renew automatically for monthly periods until cancelled, unless otherwise indicated at the time of purchase.
10.3. Payment methods. Payphone (Ecuador), PayPal and any others the Provider may enable. Payment processing is performed by third-party gateways subject to their own terms.
10.4. Electronic invoicing (SRI). The Provider will issue the applicable electronic receipts in accordance with SRI regulations. The User undertakes to provide correct and complete billing information.
10.5. Account size changes. The amount payable may vary depending on the number of active users or connections. The User agrees that the amount will be adjusted automatically according to the plan and their actual usage.
10.6. Non-payment and default. Non-payment entitles the Provider to suspend the Service. No default surcharges apply, without prejudice to those permitted by law.
10.7. Refunds. Unless otherwise required by law, payments are non-refundable for periods already commenced. Nothing herein limits the non-waivable consumer rights under the LODC.
10.8. Cancellation. The User may cancel at any time; cancellation takes effect at the end of the period already paid, without generating further charges.
11. Suspension and Termination
11.1. The Provider may suspend or terminate access, in whole or in part, in the event of: (a) breach of these Terms; (b) non-payment; (c) use that endangers security or third parties; (d) an order from a competent authority.
11.2. The User may terminate by cancelling their subscription and ceasing to use the Service.
11.3. Effects of termination. Access to the Service will cease. The User's operational data remains on their Odoo instance (outside the Provider's control). The Provider may delete Account data after 90 days, except where retention is legally required.
12. Limitation of Liability and Warranties
12.1. The Service is provided "as is" and "as available", without implied warranties of merchantability or fitness for a particular purpose, to the extent permitted by law.
12.2. The Provider does not warrant that the AI will produce accurate, complete or error-free results. The User assumes responsibility for reviewing and validating every Operation before giving it accounting, tax, labor or commercial effect.
12.3. To the maximum extent permitted by law, the Provider shall not be liable for indirect, incidental, special or punitive damages or lost profits, nor for loss or corruption of data on the User's Odoo instance arising from Operations that the User authorized or failed to review.
12.4. The Provider's total aggregate liability, on any grounds, is limited to the amount actually paid by the User in the last 3 months, except in cases of willful misconduct or gross negligence as provided by law.
12.5. Nothing in this clause excludes or limits liabilities that cannot be excluded under Ecuadorian law, including non-waivable consumer rights.
13. Amendments to the Terms
13.1. The Provider may amend these Terms. Changes will be published at https://app.setosystems.tech/legal indicating their effective date. Where the change is substantial, the User will be notified by email or within the Platform with reasonable advance notice.
13.2. Continued use of the Service after the effective date implies acceptance of the amended Terms. If the User does not accept, they may cancel.
14. Notices
14.1. Notices to the Provider shall be sent to hola@setosystems.tech. Notices to the User will be sent to the registered email address or through notices within the Platform, which shall be deemed valid pursuant to the Ley de Comercio Electrónico (Electronic Commerce Law).
15. Governing Law and Jurisdiction
15.1. These Terms are governed by the laws of the Republic of Ecuador.
15.2. For any dispute, the parties submit to mediation before an authorized mediation center in Quito and/or the competent courts of Quito, waiving any other venue, without prejudice to the rights the law grants to consumers.
16. Dispute Resolution
16.1. The parties will endeavor to resolve any difference in good faith through direct negotiation.
16.2. If no agreement is reached, they will submit to mediation pursuant to the Ley de Arbitraje y Mediación (Arbitration and Mediation Law) at an authorized mediation center in the city of Quito. If mediation is unsuccessful, the dispute will be resolved before the ordinary courts of Quito.
17. General Provisions
17.1. Severability. The invalidity of one clause does not affect the validity of the remaining clauses. 17.2. Assignment. The User may not assign these Terms without the Provider's written authorization; the Provider may assign them to a successor of its business. 17.3. Entire agreement. These Terms, together with the Privacy Policy and the applicable adhesion contract, constitute the entire agreement between the parties. 17.4. Language. The language of these Terms is Spanish; the Spanish version is the legally binding original and shall prevail over any translation, including this English version, which is provided for reference only.
Record of electronic acceptance. By checking the box "I have read and accept the Terms and Conditions" and continuing, the User expresses their free, specific and informed consent, generating a record with the date, time, IP address and version accepted, with full evidentiary value pursuant to the Ley de Comercio Electrónico, Firmas Electrónicas y Mensajes de Datos (Electronic Commerce, Electronic Signatures and Data Messages Law).
Document version 2026-07-10b.